COMPANY OVERVIEW

Heritage Vet Partners (HVP) is the nation’s leading veterinary partnership specializing in mixed/large animal practices.  We believe there is great value in the legacy, customer relationships, brand, culture, and team that veterinarians have built. Our goal is to provide services and support around the foundation veterinarians have developed. Most importantly, we believe that together we can best meet the changing needs of the customers and industries that we serve. We are very excited about the future of mixed and large animal practice and want our partnering practices and veterinarians to enjoy the success of Heritage Vet Partners.  HVP currently has clinics/locations in Nebraska, Wisconsin, Missouri, West Virginia, Virginia, Ohio, Indiana, Kansas, Iowa, Minnesota, Michigan, Texas, and Washington! 

POSITION OVERVIEW

Heritage Vet Partners is looking for a highly qualified individual interested in pursuing a career with a company experiencing tremendous growth. As an Account Manager based out of Oshkosh, WI, you will work directly with our independent veterinarians, customers, and operations team to build relationships and coordinate business needs.  

Working strategically with independent veterinarians, the Account Manager is expected to provide exceptional customer service to producers to accurately manage sales and operational needs. This position will require the ability to understand and adapt to the changing needs of our producers and veterinarians through proactive communication, accurate record-keeping, and the willingness to stay informed.  

KEY RESPONSIBILITIES

• Provide support to Independent Veterinarians to build relationships with producers in their geographical area. 
• Understand customers’ needs and identify sales opportunities. 
• Positive customer service through email, phone, and direct mail to provide up-to-date information to customers, including product availability, alternatives, and account updates. 
• Accurately input and maintain customer transactions through an ERP system, such as sales orders, invoices, quotes, and returns. 
• Educate customers on products, specials, and rebate options 
• Stay up to date on new products, offers, and other service-related information.  
• Utilize great attention to detail in all aspects of the daily workload. 
• Assist with additional projects within the operations team, as needed, to support a growing community of Veterinary Clinics and Independent Veterinarians.  

QUALIFICATIONS

• Excellent verbal and written communication skills 
• Distinguished organizational skills and attention to detail 
• Superior customer service and interpersonal skills 
• Ability to confidently answer phones with a positive attitude and handle difficult situations with integrity. 
• Knowledge of Microsoft Office Suite, especially Excel and Word 
• Solve problems by 
• 2 - 4 years of post-high school education in a business, sales, or related field and/or 2 years of experience in an animal health/production agricultural background 
• Previous sales experience preferred but not required 
• Experience and knowledge of animal health products and management is beneficial. 
• Hours of employment: 8am-4:30pm Monday-Friday 
• This position is based out of our Oshkosh, WI location

BENEFITS

HVP offers a full benefits package, including various health insurance plan options, vision, dental, and life insurance, long and short term disability, critical illness and accident insurance, and GAP insurance.  We also offer Flexible Spending Accounts as well as Health Savings Accounts.  A generous paid time off policy allows our employees the flexibility they need for work/life balance.  HVP invests in your future by offering a company sponsored 401k plan with employer match, along with access to a financial planner!  

Along with the above, other perks include the option for career advancement, professional development, and continuing education. 

STATEMENT 

All applicants are considered for all positions without regard to race, religion, color, sex, gender, sexual orientation, pregnancy, age, national origin, ancestry, physical/mental disability, medical condition, military/veteran status, genetic information, marital status, ethnicity, citizenship or immigration status, or any other protected classification, in accordance with applicable federal, state, and local laws. By completing this application, you are seeking to join a team of hardworking professionals dedicated to consistently delivering outstanding service to our customers and contributing to the financial success of the organization, its clients, and its employees. Equal access to programs, services, and employment is available to all qualified persons. Those applicants requiring an accommodation to complete the application and/or interview process should contact a management representative.