Job Title: Customer Service Inventory Manager

Location: Postville, IA

Company Overview:

Located in the heart of the community, our clinic has built a reputation for providing exceptional care to patients and their owners. We cater to a variety of patients, including dogs, cats, and large animals. Our team of skilled veterinarians and support staff work together to ensure all of our patients receive the highest level of service.

Role Overview:

Join our team as our Customer Service Inventory Manager.  We are seeking a dedicated and enthusiastic individual to drive efficiency and enhance our customer experience.

The Customer Service Inventory Manager will play a pivotal role in ensuring seamless customer interactions while overseeing inventory management. This role requires a proactive individual who can balance customer service excellence with inventory accuracy and efficiency.

Key Responsibilities:

• Greet clients and their pets with a warm, friendly smile.
• Handle phone inquiries professionally and efficiently, providing information and addressing questions.
• Organize and maintain accurate records for appointments, medical histories, and billing.
• Intake and discharge dogs and cats, ensuring a positive experience for both pets and their owners.
• Collaborate with veterinarians and staff to create a seamless workflow in a busy and fast-paced environment.
• Manage scheduling to maximize clinic efficiency.
• Maintain an in-depth knowledge of our products and services to offer insightful support.
• Oversee inventory processes, including stock control, order fulfillment, and inventory accuracy.
• Maintain strong relationships with suppliers and vendors to ensure timely and efficient stock replenishment.

Qualifications:

• Associate's or higher degree in Business Administration, Supply Chain Management, or related field.
• Proven experience in a customer service or related role is preferred.
• Excellent communication skills, both verbal and written.
• Excellent organizational, communication, and problem-solving skills.
• Proficient in variety of software applications including Google Calendar, Excel, Word plus willing to learn our computer management system.
•  Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities.

What We Offer:

• Competitive salary and benefits package that includes: Health Insurance, 401k, PTO and paid holidays.
•  Opportunities for professional growth and career advancement.
•  A supportive and collaborative work environment.

How to Apply: Interested candidates are invited to submit their resume and a cover letter detailing their qualifications. Applications will be reviewed on a rolling basis until the position is filled.

Join us at Postville Veterinary Clinic and contribute to a team that values innovation, integrity, and an exceptional customer experience. We look forward to welcoming you to the team!