Job Title: Client Service Representative

Location: Spencer, Iowa

Company: Animal Medical Centers

We are a mixed animal veterinary clinic located in Northwest Iowa.  

Job Summary:
We are seeking a dedicated and customer-oriented Client Service Representative to join our dynamic team. The ideal candidate will be responsible for providing exceptional support to our clients, ensuring their needs are met and any questions or concerns are resolved efficiently. This role requires excellent communication skills, a problem-solving attitude, and a passion for delivering outstanding customer service.

Key Responsibilities:

- Serve as the first point of contact for clients, providing timely and accurate information regarding products, services, and account inquiries.
- Respond to client inquiries via phone, email, and chat in a professional and courteous manner.
- Assist clients in resolving issues by identifying the problem, researching solutions, and following through until resolution.
- Maintain up-to-date knowledge of company products, services, and policies to effectively assist clients.
- Document client interactions and transactions accurately in the customer relationship management (CRM) system.
- Collaborate with team members and other departments to improve overall client experience and address client needs.
- Identify opportunities to upsell or cross-sell products and services based on client needs.
- Follow up with clients to ensure satisfaction and encourage feedback for continuous improvement.
- Handle account changes, billing issues, and service cancellations with efficiency and empathy.
- Participate in ongoing training and development to enhance product knowledge and customer service skills.

Qualifications:

- High school diploma or equivalent; associate’s or bachelor’s degree preferred.
- Proven experience in a customer service role, preferably in a client-facing environment.
- Excellent verbal and written communication skills.
- Strong problem-solving skills and ability to think critically under pressure.
- Proficiency in using CRM software and Microsoft Office Suite.
- Ability to work effectively in a team-oriented environment.
- Strong attention to detail and organizational skills.
- Comfort with handling difficult situations and maintaining a positive attitude.

What We Offer:

- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- A collaborative and supportive work environment.
- Reduced cost veterinary care and products for personal pets

**How to Apply:**
Interested candidates are encouraged to submit their resume and a cover letter detailing their relevant experience to the following link:

https://nvs-vet-partners-llc.prismhr-hire.com/job/942058/client-service-representative

 Please include “Client Service Representative Application” in the subject line.

STATEMENT 

All applicants are considered for all positions without regard to race, religion, color, sex, gender, sexual orientation, pregnancy, age, national origin, ancestry, physical/mental disability, medical condition, military/veteran status, genetic information, marital status, ethnicity, citizenship or immigration status, or any other protected classification, in accordance with applicable federal, state, and local laws. By completing this application, you are seeking to join a team of hardworking professionals dedicated to consistently delivering outstanding service to our customers and contributing to the financial success of the organization, its clients, and its employees. Equal access to programs, services, and employment is available to all qualified persons. Those applicants requiring an accommodation to complete the application and/or interview process should contact a management representative.