Customer Service Representative

Who we are:

We are veterinary practice that specializes in calves and cattle. Our clients produce dairy & dairy cross feeder calves, dairy replacement heifers, and dairy & beef fat cattle. We focus on preventative medicine through design of vaccine protocols, diagnostic services, management consultation, contract research and development, as well as providing the supplies necessary for our clients to be successful and profitable.

Who we are looking for:

We are looking for someone that shares our same passion for cattle and the people that raise them. We need someone that is able to keep up with our fast paced, ever-changing schedules so that we are able to provide the best services to our clients and our patients. Applicant must be able to clearly communicate with their coworkers and clients and keep accurate records. They should have good computer skills with attention to detail.

Duties, may include but not limited to:

• Respond to customer inquiries and provide accurate information about our products, services, and company policies.
• Assist clients via phone or email in a professional and timely manner.  Processing orders, returns, and exchanges accurately and efficiently.
• Identify and assess clients’ needs to achieve problem resolution. Work with Customer Service Agent to ensure the clients are scheduled and billed out appropriately and quickly.  Work with the Purchasing Agent to project vaccines, pharmaceuticals, and other supply needs.
• Handle and resolve client complaints, ensuring customer satisfaction and loyalty
• Maintain comprehensive knowledge of company offerings, promotions, and processes.  Help with the monthly sales flyer to identify products to feature.  Continuously update and improve personal knowledge of products, services, and industry trends.
• Collaborate with internal teams (Field representatives, veterinarians, veterinary nurses, scheduling) to ensure that clients’ needs are met.
• Provide feedback to management regarding common customer concerns and suggestions for improvement
• Provide help in other departments as needed to ensure the best service to our clients and our patients.
• 18 years old or older with high school diploma or equivalent; bachelor’s degree is a plus
• Valid driver’s license with a clean driving record
• Able to stand/walk for entire shift
• Be able to lift and carry fifty (50) pounds, repetitively
• Excellent verbal and written communication skills. 
• Strong problem solving and decision making skills.
• Strong attention to detail and organizational skills.
• Empathy and patience when dealing with customers’ concerns or complaints.
• Ability to multitask, self-motivated, and have the ability to work well with others
• Ability to work overtime when necessary (preferred)
• Knowledge of animal husbandry and animal handing skills (preferred)

Requirements:

Mission

Caring for calves and the people who raise them through faith, innovation, experience and collaboration to optimize cattle performance and farmer/producer success, resulting in safe, healthy, and abundant food supply as God will direct.

Vision

CalfCare™, through lifelong learning and innovation, will lead and “moo”ve the cattle industry by being the premier source of guidance, service, and products. We will remain committed to clients and their success.